Terms & Conditions
To ensure clarity for all parties, please read the following Terms & Conditions carefully before Zap Cleaning attends your property. If you have any questions, please contact us prior to booking.
Scope of Service
Our standard End of Tenancy Cleaning service does not include the following unless specifically agreed in advance:
- Carpet or upholstery cleaning
- Curtain or blind cleaning
- External window cleaning
- Washing up or dishwashing
- Laundry services
- Rubbish or waste removal
- External areas including (but not limited to): gardens, sheds, patios, balconies, or garages
If any additional services are required, these must be requested in advance so an additional quotation can be provided.
1. Accurate Property Information
To ensure an accurate quotation, customers must provide a truthful and complete description of the property, including the number of rooms and any areas of heavy soiling, damage, or concern.
2. Quotation Adjustments
We reserve the right to amend the quoted price if:
- The booking details change after confirmation.
- The property condition differs materially from the information originally provided.
Any price adjustment will be explained before work continues.
3. Customer Responsibilities
The customer must ensure the property is suitably prepared for cleaning. This includes:
- Fridge/freezers being fully defrosted.
- All rubbish removed from the property.
- Hot water and electricity available throughout the service.
Failure to meet these requirements may affect the quality of the service or result in additional charges.
4. Limitations of Cleaning
While every effort is made to achieve the highest possible standard, Zap Cleaning cannot be held responsible for areas that cannot be cleaned due to:
- Age-related wear and tear.
- Deterioration of fixtures or surfaces.
- Materials unsuitable for standard cleaning methods.
5. Pre-Existing Damage
Zap Cleaning does not guarantee the removal of stains, marks, burns, or damage that existed prior to the service. Responsibility for such issues remains with the customer, and no liability is accepted for repair or restoration.
6. Vacant Property Requirement
Our End of Tenancy Cleaning guarantee is valid only when the property is completely vacant. If tenants or occupants remain in the property during the clean, the guarantee will be void.
7. Parking & Access
Where parking restrictions apply, the customer is responsible for providing a valid parking permit or suitable parking arrangements. Failure to do so may result in delays, additional charges, or cancellation of the service.
8. Completion & Service Guarantee
Upon completion, customers are encouraged to inspect the property. If any areas require further attention, this must be raised with the operative before they leave, where reasonably possible.
Our End of Tenancy Cleaning Guarantee applies only to cleaning-related touch-ups requested by the letting agency and becomes void if:
- a) Agency viewings have taken place.
- b) Repairs, maintenance, painting, or decoration has been carried out.
- c) More than 48 hours have passed since the service was completed.
9. Payment Terms
Payment is due immediately upon completion of the service by cash or bank transfer, before the operatives leave the property. If the customer will not be present, full payment must be made no later than 8:00pm on the day before the scheduled service.
10. Cancellations & Late Notice
Cancellations or rescheduling requests must be made with at least 24 hours’ notice prior to the scheduled appointment.
If a booking is cancelled, rescheduled, or access is not provided with less than 24 hours’ notice, a £60 cancellation fee will apply. Zap Cleaning reserves the right to deduct this fee from any pre-paid amounts or invoice the customer accordingly.
Acceptance of Terms
By booking a service with Zap Cleaning, you confirm that you have read, understood, and agree to these Terms & Conditions.