FAQ

Frequently Asked Questions

Find answers to common questions about our service below. Still need help? Contact our team today.

What is included in your End of Tenancy Cleaning service?

Our service is designed to meet the strict standards of letting agents and landlords. It includes a comprehensive deep clean of kitchens, bathrooms, bedrooms, and all general living areas. For a detailed breakdown, you can view our Full End of Tenancy Cleaning Checklist on our website.

Do we offer a end of Tenancy Cleaning guarantee?

Yes. Our service comes with a satisfaction guarantee for cleaning-related issues, provided the property is fully vacant at the time of cleaning. If your letting agent highlights any areas that need attention, we will revisit and address them (subject to our terms and conditions).

Do I need to provide cleaning products or equipment?

No. We supply all professional cleaning products and high-grade equipment as part of the service. You don’t need to provide anything

Can I request eco-friendly cleaning products?

Yes. Environmentally friendly cleaning products are available upon request. Please mention this when requesting your quote so we can ensure our team is equipped with the correct products.

Do you clean carpets and upholstery as part of the service?

Carpet and upholstery cleaning are not included within our standard cleaning package. However, we offer professional hot water extraction (steam cleaning) as an optional add-on service, which can be included with your booking.

If you’d like to add this service, simply let us know when requesting your quote.

How do you clean carpets?

We use professional-grade hot water extraction equipment. This delivers high-pressure cleaning to remove deep-seated dirt and stains. While we strive for the best possible results, we cannot guarantee the removal of permanent stains or pre-existing damage.

Do I need to be present during the clean?

No, you don’t need to be at the property while the service is carried out. We simply require safe and arranged access, whether via a lockbox, key collection, or meeting at the start of the appointment.

For bookings where access is provided without the customer present, payment will need to be made in advance.

Can you collect or return keys from my estate agent?

Yes, we are happy to collect and return keys from local estate agents. A small additional fee may apply to cover travel time and costs.

How do I pay for the service?

Payment is due immediately upon completion. We accept cash or bank transfers. If you will not be present at the property, payment must be settled in advance as per our terms and conditions.

Will I receive a receipt for my letting agent or landlord?

Yes. Once the job is finished, we provide a full itemised receipt. This serves as professional proof of cleaning, which is often required to secure your deposit refund.

What happens if the property is not ready for cleaning?

For the best results, the property should be vacant, all rubbish removed, and fridge/freezers must be fully defrosted. If the property is not prepared, it may affect the quality of the clean or result in additional charges.

What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling. Bookings cancelled or changed with less than 24 hours’ notice will incur a £60 cancellation fee.

Do i need to arrange parking?

Yes, please ensure suitable parking is available for our team on the day of service. If there are parking restrictions, a valid permit or alternative arrangement will need to be provided.

If you’re unsure, we’re happy to discuss parking options with you in advance. However, if suitable parking cannot be arranged, we may unfortunately be unable to proceed with the service. To avoid delays or cancellation, please let us know about any restrictions when booking.

The Zap Process

Professional domestic and commercial cleaning across Cambridge using expert checklists and equipment for a perfect finish.

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High Cleaning Standards

Fair & Competitive Pricing

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Flexible & Guaranteed Service

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We needed an end of tenancy cleaning that would ensure we got our deposit back. The chap from Zap worked to an extensive checklist that covered everything our letting agency wanted and we got our deposit back in full

Gary

Cambridge

I was in a tight spot when I was let down by another company at the last minute. Zap completely saved the day and did an amazing job – I’ll be calling Zap first next time

Emma

Cambridge

Our carpets were in desperate need of a clean due to a new arrival in the family so we called Zap Cleaning to clean them for us. We were amazed at the amount of dirt that came from them. Perfect for the little one to crawl around on.