1. Who We Are
Zap Cleaning is operated by Shaun, based in Cambridge, England. We are the data controller for information collected through this website. Contact: info@zapcleaning.co.uk | 07759 276534.
2. Data We Collect
- Identity: your name
- Contact: email, phone number
- Location: property address and postcode
- Service: services requested, dates, property type, notes
- Technical: IP address (stored with each enquiry for security)
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiry and providing a quote | Legitimate interests / pre-contractual |
| Delivering cleaning services | Performance of a contract |
| Sending appointment reminders | Legitimate interests |
| Invoicing and payment | Legal obligation |
We will never sell your data to third parties.
4. Data Retention
| Data Type | Retention |
|---|---|
| Enquiries (no booking made) | 12 months |
| Customer records (bookings) | 6 years (legal/tax) |
5. Cookies
This site uses only essential cookies required for security (CSRF protection) and your stated cookie preference. No third-party tracking or advertising cookies are used unless you click "Accept All" in the cookie banner, which enables basic analytics.
You can withdraw consent at any time by clearing your browser cookies.
6. Your Rights (UK GDPR)
- Right of access — request a copy of your data
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data
- Right to object — object to processing based on legitimate interests
To exercise any right, email info@zapcleaning.co.uk. We will respond within 30 days. You may also complain to the ICO (ico.org.uk).
7. Security
The website uses HTTPS. Admin access is password-protected. Enquiry data is stored in a private database not accessible to the public.